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Frequently Asked Questions

  • Arrival Time
    Arrival Time

    For spa services, guests are kindly asked to arrive at least 30 minutes prior to their scheduled treatment. This allows time to enjoy the Himalayan Salt Room, secure a locker, and access the cedar sauna and eucalyptus steam room before your service. Late arrival may limit treatment time and does not reduce the full cost of the service, as treatments conclude on time to ensure the next guest's experience is not delayed.