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Frequently Asked Questions

  • Hours of Operation
    Hours of Operation

    The Spa at The St.Regis San Francisco is open Wednesday through Sunday, from 10:00a.m. to 5:30p.m.

  • Arrival Time
    Arrival Time

    For spa services, guests are kindly asked to arrive at least 30 minutes prior to their scheduled treatment. This allows time to enjoy the Himalayan Salt Room, secure a locker, and access the cedar sauna and eucalyptus steam room before your service. Late arrival may limit treatment time and does not reduce the full cost of the service, as treatments conclude on time to ensure the next guest’s experience is not delayed.

  • Age requirements for the spa
    Age requirements for the spa

    Guests must be 18 years of age or older to enjoy spa services, relaxation areas, locker facilities, and amenities at The Spa at The St.Regis San Francisco.

  • Pre-treatment recommendations
    Pre-treatment recommendations

    Shaving is not recommended prior to body treatments. While shaving is recommended for men before a facial, it is not required. Each spa experience is personal and unhurried, and guests are encouraged to enjoy it fully. If any discomfort is experienced during a treatment, including room temperature, pressure, or music volume, guests are encouraged to notify their therapist so adjustments may be made. Treatments conclude at their scheduled end time to ensure a seamless experience for all guests.

  • At Time of Reservation
    At Time of Reservation

    Please inform the Spa of the following:

     

    • Allergies, medical conditions, or pregnancy
    • A gender preference for your therapist
    • A request for a specific therapist
    • If you are celebrating any special occasions